Team Manager - Customer Service - Warwick

Office Support
Ref: 272 Date Posted: Wednesday 11 Oct 2017
More

An opportunity to be part of a new and exciting venture, where our Clients approach to people is shaped by their culture of partnership creativity and entrepreneurship. A global business who combines opportunities of a big organisation with the enthusiasm of a small company.

Do you want to work with the best? People from a diverse range of backgrounds, who create an enterprising and challenging environment that encourages you to pursue both your personal and professional goals.

As an expanding business in the area, the company is now looking to recruit a Team Manager who can provide management and leadership for a team of Customer Support Consultants.  The Team Manager's role is to ensure that organisational and performance targets are met and developing an environment where the team constantly strive to improve their individual performance.  

Key Accountabilities

Supervising the overall workflow management process, whilst achieving agreed Service Level Agreements and the implementation of agreed changes

Leading, coaching and motivating a Customer Support Team

Managing team performance to ensure the delivery of agreed targets and KPIs

To ensure consistently high standards of customer service, call handling and call quality.

Managing absence, lateness and performance management

Conduct regular one to one meetings with the team to review performance and identify training needs

Requirements

Experience of managing a team within a Contact Centre environment, developing and motivating teams.

In depth knowledge of the Financial Services industry

Direct experience of liaising professionally with Clients

Performance Management, handling disciplinary issues and the ability to identify training and development needs

Excellent planning and organisational skills, with good knowledge of MS Office, and data protection awareness.

Flexible in your working hours, in order to meet the demands of the business.

If you want to be recognised and rewarded for your hard work and commitment, be part of a culture that encourages teamwork, allows creativity and to work with the Best - then apply now!

We will do our utmost to respond to you application but, due to high volumes of response, this is not always possible. So if you have not had contact from us within 7 days, we regret your application has not been successful but your details will be on file for future reference.

This vacancy is being advertised on behalf of QPLtalent who are operating as a recruitment business.